Help
How Preflights works, what it checks, and what happens to your files.
What files do I upload?
Your supplier file (a CSV — we map standard supplier and Shopify
headers, German, Polish & English all work, and we flag anything we don’t
recognize) is required. Add your Shopify product export
(Products → Export → CSV) too, and we’ll also compare against what’s live in
your store: price mismatches, stock conflicts, and products that would be removed.
Is my data safe? Does it touch my store?
Preflights is read-only and never connects to your Shopify store — no
OAuth, no API keys, no write access. Your raw upload is used only for that one
request and is not retained afterward. The derived report (no raw file) is kept
for 90 days so your report link keeps working. We never train AI on your catalog.
What’s free, and what do I pay for?
Every inspection’s risk summary is free — your health score, the
safe / review / blocked split, and the two costliest-mistake counts. Unlock the
full per-product fix list for one catalog at $9. On
Agency ($29/mo) up to 20 inspections a month unlock automatically.
See pricing.
How do I read the report?
Products are sorted into Safe (import as-is), Review
(a value looks off — confirm first), and Blocked (would break the
import or be rejected). Every finding shows the category, the rule, why it matters, and a
one-line fix. Fix the blocked items first; they’re the ones you can’t undo.
What can’t it check?
Anything outside the file: what your theme or apps do at checkout, Shopify’s own
import-time validation, warehouse inventory, a Merchant Center suspension, or a manual
override already live in your store. Treat the report as a second pair of eyes on the
file, not a guarantee the import will be problem-free.
Can I get a corrected file?
On a paid report you can generate a safe-rows-only CSV — re-upload your
file and we return only the products that passed every check (original values untouched),
re-validated before download. We never write to your store; review the output before you
import it.
Still stuck?
Email hello@preflights.app with your report
link (the /r/... URL) and we’ll take a look. Never send your supplier
file — the report link already has everything we need.